Privacy Policy

Sayoko (the “Company”, “we” or “us”) is committed to protecting your privacy and safeguarding your personal information.  The purpose of this Privacy Statement is to inform you about our privacy practices, including how we collect, use and disclose your personal information.

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This Privacy Statement applies to all of our activities in-store and online, unless we have provided you with a separate Privacy Statement for a particular product, service or activity.

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Please review this Privacy Statement carefully. By submitting your personal information to us, by registering for or using any of the services we offer, by using our website, or by voluntarily interacting with us, you consent to our collection, use and disclosure of your personal information as set out in this Privacy Statement, as revised from time to time. 

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Your Consent to Collection, Use and Disclosure

 

We collect, use and disclose your personal information with your consent or as permitted or required by law. How we obtain your consent (i.e. the form we use) will depend on the circumstances, as well as the sensitivity of the information collected.  Subject to applicable laws, your consent may be expressed or implied, depending on the circumstances and the sensitivity of the personal information in question.  If you choose to provide personal information to us, we assume that you consent to the collection, use and disclosure of your personal information as outlined in this Privacy Statement.

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You give some of your Personal Information directly to us, when you subscribe to our advertisement, contact us, and purchase Sayoko products. 

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Typically, we will seek your consent at the time your personal information is collected. If we want to use your personal information for a purpose not previously identified to you at the time of collection, we will seek your consent prior to our use of such information for this new purpose.

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You may withdraw your consent to our collection, use or disclosure of your personal information at any time by contacting us using the contact information in the “Contact Us” section below.  However, before we implement the withdrawal of consent, we may require proof of your identity. In some cases, withdrawal of your consent may mean that we will no longer be able to provide certain products or services.

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Personal Information We Collect​​

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When you interact with Sayoko, we collect personal information from you in a variety of ways. The personal information we collect is generally in the following categories. Not all categories will be collected or received for every individual.

• Products and Services. For individuals who use our products and services, we may collect personal information provided by you or obtained from your use of our products or services. We collect your personal information in the following scenarios, for example: purchase, exchange or return of our products and signing up for our email marketing. The personal information collected may include:

  • Name, phone number, e-mail address, age, gender, shipping address, postal address, telephone number, other contact information

  • Username, password, other authentication and security credential information

  • Credit card information, debit card information, and other payment information, delivery information

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• Website.  For individuals who visit our website located at www.shopsayoko.com or any of our related websites (collectively, “our website”), we may collect information from you or from your activities and interactions on our website. The information include:

  • Technical and device information about your use of our website.

  • Internet protocol (IP) address, browsing history, search and commands history, communication with customer services,  location, time zone, date and time of your visit.

  • We may also use “cookies” or enlist third party services which use cookies to track your preferences and activities on our website. Cookies are small data files transferred to your computer’s hard-drive by a website.  They keep a record of your preferences, making your subsequent visits to the site more efficient. Cookies may store a variety of information, including the number of times that you access a site, your registration information and the number of times that you view a particular page or other item on the site.  The use of cookies is a common practice adopted by most major sites to better serve their users.  Most browsers are designed to accept cookies, but they can be modified to block cookies.  See your browser’s help files for more information.  You should note, however, that without cookies some of our website’s functions may not be available.

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• Other Interactions. For individuals who otherwise interact with us, whether by phone, email, or otherwise, including individuals who might be interested in acquiring our products or services, who sign-up to receive newsletters or other communications, or who respond to surveys and questionnaires, we may collect information that you provide to us during these interactions. This information may include your name, e-mail address and other contact information.

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How We Use Your Personal Information

 

We may use your personal information and other information for purposes such as:

• to provide you with our products and services and to support your use;

• to improve your experience with our products and services;

• to contact you regarding our products and services;

• to monitor, fix and improve our products and services;

• to develop new products and services;

• to analyze the needs and activities to help us better serve customers;

• to conduct research and analysis related to our business, products and services;

• to respond to inquiries and other customer service requests;

• to collect opinions and comments in regard to our products and services;

• to provide you with information that we think may interest you, including promotional offers, products and services; and

• to investigate legal claims and comply with applicable legislations.

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We may use your personal information and other information for purposes for which we have obtained your consent, and for such other purposes as may be permitted or required by laws.

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We do not use the information we collect for advertising of third-party products and services or targeted advertising of Company products and services across third-party websites or service offerings.

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How We Share Your Personal Information

 

We rely on third-party service providers to perform a variety of services on our behalf, such as e-commerce providers, shipping service providers, payment card processors, telephone and technical support providers, hosting, data storage and processing service providers, and research and analytics providers.

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Where we provide your information to third-party service providers, we require service providers maintain the confidentiality of your personal information and keep your personal information secure.  We also require that they only use your personal information for the limited purposes for which it is provided.  When our service providers no longer need your personal information for those limited purposes, we require that they dispose of the personal information.  In some circumstances, we may permit our service providers to retain aggregated, anonymized or statistical information that does not identify you.  We do not authorize the service providers to disclose your personal information to unauthorized parties or to use your personal information for their direct marketing purposes.  If you would like more information about our service providers, please contact us using the contact information in the “Contact Us” section below.

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Additionally, we may use and disclose your information when we believe such use or disclosure is permitted, necessary or appropriate: (a) under applicable laws, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, in or outside your country of residence; (d) to enforce the terms of the agreements for our products and services; (e) to protect our operations ; (f) to protect our rights, privacy, safety or property, or those of our affiliates, you or others; (g) Third-Party Service Providers: We may share your Personal Information with third-party service providers when we employ other companies to perform functions on our behalf. These third-party service providers may have access to Personal Information if the Personal Information is required for them to perform their functions and the third-party service providers are not allowed to use it for other purposes; or (h) to allow us to pursue available remedies or limit the damages that we may sustain.

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If we otherwise intend to disclose your personal information to a third party other than the above-mentioned, we will identify the third party and purpose of disclosure, and obtain your consent. In certain circumstances, we may collect, use or disclose your personal information without your knowledge and consent when it is required and permitted by law. An example would be information for complying with law enforcement and other lawful requests.

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Advertising

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We will introduce some of our products to you through advertising by email.

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We may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you on the Site.

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If you no longer want to receive marketing-related communications from us, you may opt-out of receiving marketing-related emails by clicking the “unsubscribe” link at the bottom of any email you receive from us.

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We will endeavour to respond to your opt-out request promptly, which will take at least ten (10) business.  Please note that if you opt-out from receiving marketing-related communications, we may still need to send you essential communications about your use of our products or services, or other matters.​

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Retention of Personal Information​​

We will use, disclose or retain your personal information only for as long as necessary to fulfill the purposes for which that personal information was collected and as permitted or required by law. We keep Personal Information for providing Sayoko services and fulfill your requirement, or for other legitimate purposes such as complying with legal obligations, resolving disputes, and enforcing valid agreements. The actual retention period varies from different categories of Personal Information. To determine the retention period for your Personal Information, we may consider the amount, nature and sensitivity of such data, the potential risk of harm or any unauthorized disclosure, the using purposes as well as whether the retention period matches the necessity of such purposes, and other requirements stipulated by applicable law and regulation.

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Information Security

 

We have implemented physical, organizational, and technological security measures with a view to protecting your personal information and other information from loss or theft, unauthorized access, disclosure, copying, use or modification.  We have taken steps to ensure that the only personnel who are granted access to your personal information are those with a business ‘need-to-know’ or whose duties reasonably require such information. 

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Despite the measures outlined above, no method of information transmission or information storage is 100% secure or error-free, so we unfortunately cannot guarantee absolute security.  If you have reason to believe that your interactions with us are no longer secure (for example, if you feel that the security of any information that you provided to us has been compromised), please contact us immediately.

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Accessing and Updating Your Personal Information

 

We will take steps to ensure that your personal information is kept as accurate, complete and up-to-date as reasonably necessary. We will not routinely update your personal information, unless such a process is necessary. We expect you, from time to time, to supply us with updates to your personal information, when required.

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You may make a written request to access, update, correct or delete any personal information about you that we have collected, used or disclosed, and we will provide you with any such personal information to the extent required by law.  You may also challenge the accuracy or completeness of your personal information in our records. If you successfully demonstrate that your personal information in our records is inaccurate or incomplete, we will amend the personal information as required.

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Your request to access or correct your personal information may only be fulfilled on the condition that sufficient identification information is provided by you. Such identification information will be used only for this purpose.​​

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Third Party Websites and Services

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This Privacy Statement applies only to our products and services. This Privacy Statement does not extend to any websites or products or services provided by third parties. We do not assume responsibility for the privacy practices of such third parties, and we encourage you to review all third-party privacy policies prior to using third-party websites or products or services.

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Privacy Information Updates

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​This Privacy Statement is current as of the “updated” date which appears at the top of this page. We may modify this Privacy Statement from time to time. When changes are made to this Privacy Statement, they will become immediately effective when published in a revised Privacy Statement posted on our website unless otherwise noted. We may also communicate the changes through our services or by other means. By submitting your personal information to us, by registering for or using any of the services we offer, by using our website, or by voluntarily interacting with us after we publish or communicate a notice about the changes to this Privacy Statement, you consent to our collecting, using and disclosing your personal information as set out in the revised Privacy Statement.